Grievance Redressal / Escalation Matrix
Grievance Redressal / Escalation Matrix:
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of designation |
Contact Person Name | Address | Contact No | Email-ID | Working hours |
|---|---|---|---|---|---|
| Customer Care | Ankush Paul |
No 20, 2nd Floor, Alfa Center, Venugopal Swamy Layout Ring Road, Ejipura Main Road,Koramangala, Bengaluru, Karnataka 560047. |
+919731013177 | support@blackaceresearch.com | Mon-Sat 9AM – 05 PM |
| Head of Customer Care | - | - | - | - | - |
| Compliance Officer | Ankush Paul |
No 20, 2nd Floor, Alfa Center, Venugopal Swamy Layout Ring Road, Ejipura Main Road,Koramangala, Bengaluru, Karnataka 560047. |
+919036141555 | support@blackaceresearch.com | Mon-Sat 9AM – 05 PM |
| CEO | - | - | - | - | - |
| Principal Office | Ankush Paul |
No 20, 2nd Floor, Alfa Center, Venugopal Swamy Layout Ring Road, Ejipura Main Road,Koramangala, Bengaluru, Karnataka 560047. |
+919036141555 | support@blackaceresearch.com | Mon-Sat 9AM – 05 PM |
- The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI.For more details go to: Click Here.
- We aim to resolve all grievances within 21 working days from the date of receipt.
- If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
- SCORES Portal: scores.sebi.gov.in.
- In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
- ODR Portal: smartodr.in